Re: Network connections

[almag <almag@xxxxxxxxxx>]

Hi John:

You might want to check any routers of switches that the III servers is 
using to connect to the T-1.  The other thing I would double check is 
the wiring in the buildings.  Did someone cut corners, when it was 
installed and so packets going over the line are lost in the "twilight 
zone".

Best of luck finding your gremlin.

Alma

John Goodyear wrote:
> Hi,
>
> we've been playing our own game of Stump The Chump here.  Maybe some one out
> there can help.
>
> We have 6 campuses, of which 5 are connected to the District Office by
> fiber.  One connects with a couple T-1s.  Co-incidentally, the library
> connecting over the T-1s is having trouble with completely random dropped
> sessions on our III server.
>
> Text or Millennium, morning or evening, rain or shine (yeah, we do have rain
> here), it doesn't matter.  They may stay connected for a couple hours or
> events may occur minutes apart.  They may be idle, they may be in the middle
> of entering a record.  They can usually reconnect immediately, but not
> always.  No other software, including Banner, has had this problem from that
> campus.  Any login can lose it. Then the staff lose it.  I can leave my WS
> here at the central office logged in with one of their logins all night with
> no disconnect.
>
> Of course our IT is blaming the III server, I don't believe them.  I see
> nothing in our various setup screens that looks at all responsible. In my
> mind, the glaring difference is the method of connection for that campus.
>
> Any one have any thoughts, similar experiences, anecdotes?
> Thanks,
>
> John Goodyear
> Library Database Manager
> Pima Community College
> Tucson, AZ
> 520.206.4613
>
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--
Alma García			Library Systems Administrator
Mills College Library		510-430-2021	
5000 MacArthur Blvd.		510-430-3155 fax
Oakland, CA  94613