Re: Re system printers

[Mieko Yamaguchi <iss053@xxxxxxxxxx>]

Alan,

I can't offer any solution to your printing problem, but don't let the
time difference stop you from requesting support from the help desk that
you are paying for!

If you don't get a satisfactory response from the help desk person dealing
with your problem, ask to speak to, or email, one of the help desk managers
or contact Monica Ertel, Director of Customer Services.  Their email
addresses are available on CSDirect.

Some technical support staff start work at 6 am (or earlier) which is
2 pm our time, so there should be sufficient time for someone to monitor
what is happening without you having to work late into the night.

Good luck.

Mieko

On Thu, 22 Jan 2004, Brown, Alan wrote:

> We have been using hp 4100s, but we have been experiencing some delays
> (sometimes up to 20 mins) at random times through the day if we print to
> system printers. We have spoken to the help desk, but because we are in a
> different time zone it is difficult to get them to monitor what is
> happening, when we are experiencing delays. Our network speed is good -
> though we are monitoring this. Am I missing something or do others have
> similar problems?
>
> regards
>
> Alan Brown
> Library Systems Liaison Officer
> Bury Metro Libraries
> Resource Services
> Textile Hall
> Manchester Rd
> Bury BL9 0DG
> Tel: 0161 253 5877
> Fax: 0161 253 6003
> http://www.bury.gov.uk/libraries

-----
Mieko Yamaguchi                                m.yamaguchi@xxxxxxxxxx
Technical Services Manager/System Coordinator        +44 (0)1248 382970
Main Library, University of Wales Bangor, UK   +44 (0)1248 382979 (Fax)