RE: VERY Slow Electronic Course Reserves

["Walker-Headon, Niamh - Systems Librarian" <Niamh.Walker@xxxxxxxxxx>]

Dear John,

We at the Institute of Technology in Tallaght have experienced this, and
extreme slowness when actually adding PDF files in the 'millennium media'
function. The second problem has been going on for months, everything from
our UNIX version's patch to the amount of RAM on the PC running the
application has been investigated...

We have this problem only intermittently and therefore, when I report it to
either IT Services here, or to III it 'appears' to have resolved itself by
the time anyone gets to look at it for our users.

Sorry I don't have a fix, but at least you know you're not alone.

Regards,

Niamh Walker-Headon,
		
Systems Librarian,
Institute of Technology, Tallaght,
Dublin 24
Ireland

e-mail :niamh.walker@xxxxxxxxxx 
telephone :353-1-4042151
fax :353-1-4042700
web address :http://www.it-tallaght.ie/library

-----Original Message-----
From: John Wynstra [mailto:john.wynstra@xxxxxxxxxx] 
Sent: Friday, January 16, 2004 2:47 PM
To: IUG INNOPAC List
Subject: VERY Slow Electronic Course Reserves


We have been experiencing extremely slow download times for our 
electronic course reserve pdf files.  It has been reported that users 
have waited up to 15 minutes for  document to display after 
authenticating.  My first thought was that the file size or network 
traffic must be part of the problem.  I tested this theory by copying 
the file onto a web server in the same room on the same network 
connected to the same switch.  The difference was amazing.  From my 
office the document that took 8 1/2 minutes to download from our 
Innovative Catalog took less than 15 seconds to come from the web 
server.  The slowness is constant.  It doesn't just happen occasionally. 

Has anyone else experienced this?  If so was there a solution?  I can't 
help but wonder if the Innovative system is encrypting the document as 
it sends it down the pipe.  I have contacted them but am still waiting 
for a solution. 

-- 
<><><><><><><><><><><><><><><><><><><>
John Wynstra
Library Information Systems Specialist
Rod Library
University of Northern Iowa
Cedar Falls, IA  50613
wynstra@xxxxxxxxxx
(319)273-3619
<><><><><><><><><><><><><><><><><><><>




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