RE: deleted patron record

["Humphreys, Judy" <Judy.Humphreys@xxxxxxxxxx>]

Hello Suzen,

Recently, a patron record disappeared from our system. It had not been
deleted by any staff member.  There were items checked out to the patron and
we discovered the problem when we tried to renew the items. We tried many
ways to search for the patron's record, but none worked. After opening a
call with the Innovative Help Desk the patron record was restored. However,
we have no idea how it disappeared in the first place. We were totally
baffled given our assumption that it is not possible to delete a patron
record when items are still checked out on the  record. 

I would suggest you contact the Help Desk and ask them to fix the problem
for you.

Regards,
Judy
___________________________________
Judy Humphreys
Library Services Manager
Mountain View Public Library
585 Franklin Street
Mountain View, CA 94041
650-903-6865
judy.humphreys@xxxxxxxxxx

-----Original Message-----
From: Suzen Salim [mailto:suzen_s8@xxxxxxxxxx]
Sent: Sunday, December 28, 2003 3:14 AM
To: innopac@xxxxxxxxxx
Subject: deleted patron record


Hi all,

I noticed that some of the patron record was deleted from our system by 
itself.  I tried to search by barcode #, Name but there is nothing. I don't 
know how this happened. is there anyone experience this problem before?. I 
appreciate any help

thank you
Suzen