RE: deleted patron record

["Seeman, Corey Glenn" <CSeeman@xxxxxxxxxx>]

Suzen -- 

I have not know the system to delete a record by itself.  These are a few things I would look for.

First, if you can remember the non-indexed fields from that record (maybe the address field, phone number or something), I would try to find the record through create lists.  Also, if you have the patron record number, I would try to search for that as well.  I have seen instances where someone inadvertently deleted a field in a patron record (such as name, barcode, or ID) that was the only way to find that record.  

Second, I would try to recreate if you did any editing in the record.  The Delete icon in the tool bar when editing a record will actually delete the record, not the field.  (Control+"D" will delete the field).  Is it possible that you thought you were deleting a field and actually took out the whole record.  I only bring this up because I nearly did it myself.

Hope this helps.  If it looks like you followed the system by the books, I would contact the helpdesk and ask them to see if there is something that they can track.

Best --

Corey

Corey Seeman
Assistant Dean for Resource & Systems Management 
University of Toledo
corey.seeman@xxxxxxxxxx
419-530-2333

http://library.utoledo.edu/userhomes/cseeman/
http://library.utoledo.edu (Main Library Page)

-----Original Message----- 
From: innopac-admin@xxxxxxxxxx on behalf of Suzen Salim 
Sent: Sun 12/28/2003 6:14 AM 
To: innopac@xxxxxxxxxx 
Cc: 
Subject: deleted patron record


Hi all,

I noticed that some of the patron record was deleted from our system by
itself.  I tried to search by barcode #, Name but there is nothing. I don't
know how this happened. is there anyone experience this problem before?. I
appreciate any help

thank you
Suzen

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