WebBridge slowness

[François-Xavier Paré<fxpare@xxxxxxxxxx>]

Greetings,

we are currently in the testing phase of our WebBridge implementation. 
Since we loaded our e-journal holdings in WebBridge a few days ago, we 
have noticed some pretty serious performance issues.

Here is what happens. Let's say we are in a database and we click on the 
WebBridge button. The WebBridge window comes up almost immediately, but 
it remains blank for at least a good minute and a half, often more. 
After that delay, the services links eventually appear, and everything 
works well from that point on.

But that initial delay is much, much too long. I would expect the whole 
resolution process to last a few seconds (as most web-based operations 
do nowadays) and so will our users...

I am not sure what this problem can be attributed to, but I suspect it 
has to do with the process of searching through our holdings for a 
matching ISSN (we normally use a "MatchISSNHyphen+Date" data test for 
full text links). Note that the slowness does not occur when the origin 
is our Web OPAC - in those cases, WebBridge is very fast. But in those 
cases, of course, our holdings are not checked...

Have any other sites experienced that type of problem?  If so, have you 
found a way to solve it?

Many thanks in advance,

Francois-Xavier Pare
Web Services Librarian
Concordia University Libraries



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