RE: Items in Shopping Cart Carrying over to Next Patron

["Janet Fine" <jfine@xxxxxxxxxx>]

11/12/03
Hi Nancy,
You identified the problem.  As our public opacs are all in kiosk mode, our
users cannot log out of the browser after their session is over.  However,
emptying the shopping cart after requesting the items in the cart works like
a charm.  Innovative is treating this like a bug and is working on a patch.
Thanks for your work-around which will help until the patch is ready.
Regards,
Janet

-----Original Message-----
From: innopac-admin@xxxxxxxxxx
[mailto:innopac-admin@xxxxxxxxxx]On Behalf Of miadlibrary
Sent: Monday, November 10, 2003 2:48 PM
To: innopac@xxxxxxxxxx
Cc: janetrfine@xxxxxxxxxx
Subject: Re: Items in Shopping Cart Carrying over to Next Patron


Try closing the browser (our students have to log in and out for each
person so we aren't having this problem).

Another option is, before you log out of the first patron record, empty
your basket/clear your cart. Even though you completed your request it is
not automatically cleared. Hence those items appear for next patron.   I
learned this at MN IUG conference.  I believe that this is not what most
people want to do, request and empty the cart (not intuitive).    I am not
sure what is being done to correct or change this.

Nancy Siker
Milwaukee Institute of Art & Design (MIAD) Library
Milwaukee, WI 53202
nasiker@xxxxxxxxxx

innopac@xxxxxxxxxx writes:
>11/7/03
>Hi Everyone,
>At the Information Desk, we do not place holds directly into the system.
>We
>place requests through the public display by clicking the View Your Record
>option, entering the patron's name and searching for the desired titles.
>We
>then put the desired titles in the shopping cart; we View the Items; then
>Request the Items.  We log out of the patron record.  Then, when patron #2
>requests items and we follow the same sequence, . . . except.....when we
>view the items in patron number 2's shopping cart, patron number 1's items
>are still in the shopping card along with patron number 2's items.  I
>cleared the history file, and the content file in Explorer, but that
>didn't
>solve the problem.  Number 1's items still show up in Number 2's shopping
>cart.  Any ideas?  Any help will be much appreciated.
>Janet Fine
>Department Head Circulation Services
>Great Neck Library
>516-466-8055
>jfine@xxxxxxxxxx
>
>
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