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Shirley and everyone else interested - I checked the list archives under "shipping costs" and found the message from Glen (with his email address) regarding their method of tracking shipping costs via Excel. You can find it here: http://innovativeusers.org/list/archives/2003/msg04960.html FYI, this list is set up so that replies go to the list and not to individual posters in most cases. There are always variations depending on individual mail programs that people use, but that's the norm. Anne Myers Head of Technical Services Boston University Law Library amyers@xxxxxxxxxx