RE: Release 2002 Phase 3: Millennium display & video card workaround

["Trehaeven, R" <RTrehaeven@xxxxxxxxxx>]

Hmmmm...

I received the orginal post with great glee because it appeared to offer a resolution to my considerable problems with Phase 3: menus that don't display, or work with the mouse, buttons that display only after one has pressed them with the mouse (not entirely useful), etc.

I immediately implemented the fix, disabling everything that was DirectX ... but I'm sorry to say, in my case, to no avail.

Unlike Lesley we do not have state of the art PCs (Win2K, Service Pack 4, but with Celeron 800s,  128Mb RAM only). Our video cards are also Tridents, though without on-board memory. This makes me wonder whether the problem might not lie with the Trident drivers rather than DirectX ... but I'm not a techie ... is there one on the list that might confirm this?

In the mean time it appears that we are still seeking a solution. We do have a help call in with III on the issue ... but in the mean time must keep guessing where the buttons might be, and continue prodding hopefully in the general area until we hit them.

Robin

Robin Trehaeven
Deputy University Librarian
University of Fort Hare Library
Republic of SOuth Africa

> -----Original Message-----
> From: Mann, James H. [mailto:JMann@xxxxxxxxxx]
> Sent: Wednesday, October 08, 2003 16:34 PM
> To: innopac@xxxxxxxxxx
> Subject: RE: Release 2002 Phase 3: Millennium display & video card
> workaround
> 
> 
> Thanks.
> This fixed the problem with Millennium on my laptop, but of course
> toasts my browser. But, it's a good solution for a computer that's
> dedicated to only III. I think this may need to be referred 
> to the Help
> Desk for a long-term solution.
> 
> Jim Mann
> GCPL
> Xenia OH
> 
> -----Original Message-----
> From: Lesley Du Ve [mailto:L.DuVe@xxxxxxxxxx] 
> Sent: Wednesday, October 08, 2003 3:50 AM
> To: innopac@xxxxxxxxxx
> Subject: Release 2002 Phase 3: Millennium display & video card
> workaround
> 
> If you are having display problems with Millennium after installing 
> Release 2002 Phase 3, the following information might be helpful.
> 
> We upgraded to Release 2002 Phase 3 on Friday 26 September.
> 
> We had a major display problem with Millennium on about two thirds of
> the 
> PCs at our Bendigo campus (all our other machines at other 
> campuses plus
> 
> some at Bendigo were OK).  The problem included not repainting the 
> screen, showing the contents of the File menu when you were trying to 
> look at the Edit menu, and numerous other aberrations.
> 
> The machines affected were all super-duper new ones: all 
> Windows 2000, 
> Service Pack 4, 1.6 Ghz P4 with 512 Mb RAM however, they were all 
> slightly different in hardware configuration.   
> 
> After trying innumerable fiddles, Anthony Flack eventually discovered 
> that changing to the resolution to 800 x 600, 256 colours caused 
> Millennium to work, which pointed to a problem with the video card 
> configuration. For details of the fix see the email below.  
> 
> Lesley
> 
> ------- Forwarded message follows -------
> From:           	Anthony Flack <a.flack@xxxxxxxxxx>
> 
> Subject:        	Millennium display workaround
> Date sent:      	Wed, 8 Oct 2003 13:01:43 +1000 
> 
> Hi,
> 
> It seems I have traced it down to one area which causes the 
> problem with
> Millennium. It is to do with the hardware acceleration of the video
> card.
> By going into the properties of the video card and going to the
> Troubleshooting tab (troubleshooting who would of thought of 
> that!) and
> sliding the bar down to disable all DirectDraw and Direct3D 
> acceleration
> it fixes the problem instantly. Interestingly, updating the video
> drivers
> and using the latest DirectX doesn't seem to help. There 
> doesn't seem to
> be any side effects leaving it at this option so I will just 
> use this as
> the workaround (Im open to suggestions) The video cards are all from
> Paragon and are the 3DForce G-32Mb Trident Video Cards (not onboard).
> 
> Cheers,
> ________________________
> Anthony Flack
> Computer Systems Officer
> Heyward Library Bendigo
> La Trobe University
> Phone +61 3 5444 7968
> ------- End of forwarded message -------
> 
> 
> Lesley Du Ve
> Systems
> La Trobe University Library,
> Vic, 3086
> AUSTRALIA
> Ph:    (03) 9479 1925
> Fax:   (03) 9479 3018
> Email: l.duve@xxxxxxxxxx
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