PERIODIC POSTING: INNOPAC List Netiquette

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                           INNOPAC List Etiquette

   Last modified: Fri, 13-Jun-2003 19:42 GMT

   The Innovative Users Group offers a discussion list to its members for
   sharing information about its activities and for its members to share
   ideas and questions about the Innovative system. The list is open to
   anyone who wishes to subscribe (e.g., Innovative customers and staff,
   non-Innovative customers, and Innovative's competitors). The list
   includes over 2,200 subscribers from around the world. Below, we offer
   some thoughts on the "do's and don'ts" of the IUG mailing list.
    1. Contact the Innovative Help Desk or your local INNOPAC/Millennium
       system administrator with problems or questions about your system
       before you post to the list. The Help Desk is staffed with many
       qualified individuals who are trained to troubleshoot system
       problems. They have detailed information about your system
       (software version, hardware used) and are trained to solve your
       problems. You may also post problems to the list but keep in mind
       that what works in one library may not necessarily work in another
       due to slight software and hardware variations. Always include
       your software version in your message.
    2. Treat private e-mail from Innovative staff as confidential
       information as you would any other publication from the company.
       It is okay to summarize key points from the message or to simply
       say that the help desk staff helped you solve a similar problem
       without mentioning specific staff member names. It is also okay to
       refer to your call tracking number so that other sites may use
       that information when contacting Innovative. Innovative staff work
       in teams and singling out one member of the staff in a public
       forum inhibits their ability to work as a team.
    3. Do not post Innovative's "private e-mail list" messages to the
       User's Group e-mail list. Innovative set up the private e-mail
       list in response to requests from the user community to be more
       proactive in notifying customers of updates and news from
       Innovative. When you signed up for their e-mail list, you agreed
       not to distribute messages outside your library staff. Please help
       us continue to foster the open communication paths between
       Innovative and us, their customers, and respect the terms of the
       information distributed via Innovative's private e-mail list.
    4. Don't quote sections of the User Manual to the list. If you found
       something useful in the manual that you want to share, simply give
       the release number of the manual you are using and the page number
       in your message. The page number appears in the upper right corner
       of the screen. The page number can be plugged in to the Search ID
       box to go directly to a section of the manual.
    5. Be careful when explaining where to make system changes. It may be
       enough to simply say "make the change in the Systems Options table
       for Circulation" rather than giving a road map to the systems
       options area from the main menu. This may cause a system security
       breach if passwords are compromised on your system.
    6. Check to whom your message is being sent. If you are replying to a
       message posted on the list, think before replying to the whole
       list. Replying to the list is certainly encouraged when the
       information is part of a discussion. Check your e-mail program's
       settings to see what is the "Reply" address default. You may want
       to change it from "Reply-to" to "From" if possible. Reply off-list
       if your response falls into one of these categories:
          + Your response is personal in nature.
          + Your response falls into the "Me too" category.
          + Your response reflects personalized features of your system.
            If you are using specific features of the system in a way
            that is different than the majority of users, you may confuse
            the issue more than help it.
    7. Advertisements are inappropriate, although comments on various
       software and hardware used by Innovative Users within the context
       of the discussion is allowed. Vendors may discuss their products
       in the same context.
    8. Enhancements: You may discuss enhancements in general terms of
       things you would like to see the system do. However, do not post
       specific enhancements from the IUG ballot or Innovative's
       Preliminary Release Enhancements on the list. Treat these as
       confidential information for customers of Innovative only. If you
       have a question about a specific enhancement on the ballot,
       contact the Enhancements Coordinator or the Functional Expert of
       the module in question. Contact Innovative for questions about
       items on the Preliminary Release lists.

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    Last updated: June 13, 2003

References

   1. http://www.innovativeusers.org/