Content Advisor problem with Innopac

["Needham, Debbie" <D.Needham@xxxxxxxxxx>]

Hi wonder if anyone out there can assist me with something.

Over the last couple of months, we have been getting the following
error:

"your validation has expired - try to re-establish"

It is when a patron goes to view what they have checked out to them,
what happens is the get flicked back to the "enter you details" screen,
once they have entered it their details again, it will then take them to
where they want to go, but if they want to for instance mark a few
records to renew, once again it goes back to the "enter your details"
screen.

I wrote off to III, thinking it may have been a problem there, and below
is the answer I got from them.

This sounds like this may be a reported known issue:
View Patron Record - Authentication Looping
2003-06-16
In Internet Explorer, after patrons are verified, when they click
"checked out" or "holds" link, they are redirected back to
authentication screen. Process keeps repeating(looping). Cause is
because content advisor is enabled. Fix for this is patrons must have
this disabled while viewing own record (and can re-enable after logging
off) Web OPAC Not defect--performing as designed 

But my problems with their solution is that we have to have content
advisor enabled on our public access pc's here at the library, as we
lock them down pretty tight, so as they do not go to particular sites
that we have blocked.  Patrons off campus, we can tell them to disable
the content advisor, no problem, but we need it turned on here in the
library.

So what I am asking is - has anyone else experienced this problem, and
if so have you managed to solve it or not?

Any help would be much appreciated.

Many thanks

Debbie Needham