Re: Mil. Circ. unable to override system blocks? (report)

[Tom Baker <tbaker@xxxxxxxxxx>]

Thank you, everyone.   I found that while I had no keyboard timeout with
this login, I did have Mil. Circulation set to remove initials on keyboard
timeout.  Perhaps that was creating a conflict.  I changed the setting so
that the initials do not time out, and we had one successful test in which
we saw the "offer-to-override" screen, so perhaps that was the problem.
Thank you again
Tom Baker




                                                                                                                     
                      Barb Anderson                                                                                  
                      <bja9@xxxxxxxxxx>            To:       innopac@xxxxxxxxxx                                  
                      Sent by:                   cc:                                                                 
                      innopac-admin@innop        Subject:  Re: Mil. Circ. unable to override system blocks?          
                      acusers.org                                                                                    
                                                                                                                     
                                                                                                                     
                      09/24/2003 02:37 PM                                                                            
                      Please respond to                                                                              
                      innopac                                                                                        
                                                                                                                     
                                                                                                                     




but first check to make sure the person's initials/keyboard haven't timed
out.  You should be getting a popup asking for initials and password if it
has, but none of the other modules were as polite about this and maybe
MilCirc joined them in the conspiracy of silence. ;-)

At 01:12 PM 9/24/2003, you wrote:
>At 02:12 PM 09/23/2003 -0400, you wrote:
>
>>Dear Innopaqers,
>>       Mil.Circ. isn't allowing us to override system blocks the way we
can
>>using the telnet interface.  Is anyone else having this trouble?  There
is
>>a thread in the archives relating a similar problem in ILL, but I didn't
>>see one for Circ. (We are still on Phase 2 of Rel. 2002)  Here's the
>>problem:
>>       When we are using the old interface, Circ. staff can renew an item
>>even if the transaction would be blocked because the 'borrower has
exceeded
>>highest level overdues' (today's example).  In the new interface, we see
>>the problem, but there doesn't seem to be any ability to override the
>>block.  I've checked everyone's permissions, and taken another look at
how
>>I installed Mil.Circ., and I can't find anything.  I also looked in Known
>>Issues in csdirect.  Perhaps I missed something.  Any ideas?
>
>
>You should be getting a pop-up box offering the ability to override (or
>not).  I would contact the help desk, particularly if this behavior is
>consistent at several stations.
>
>
>
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>Steven Moody                         smoody@xxxxxxxxxx
>Library Systems Manager              http://library.jfku.edu
>Robert M. Fisher Library             PHONE: 925-258-2398
>John F. Kennedy University           FAX:   925-254-8136
>12 Altarinda Road
>Orinda CA 94563-2603
>
>
>
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Barbara J. Anderson
Library Systems Specialist
Kelvin Smith Library
Case Western Reserve University
11055 Euclid Ave.
Cleveland, OH 44106-7151

bja9@xxxxxxxxxx
(voice) 216-368-2666
(fax) 216-368-6506


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