Re: Mil. Circ. unable to override system blocks?

[Steven Moody <smoody@xxxxxxxxxx>]

At 02:12 PM 09/23/2003 -0400, you wrote:

>Dear Innopaqers,
>       Mil.Circ. isn't allowing us to override system blocks the way we can
>using the telnet interface.  Is anyone else having this trouble?  There is
>a thread in the archives relating a similar problem in ILL, but I didn't
>see one for Circ. (We are still on Phase 2 of Rel. 2002)  Here's the
>problem:
>       When we are using the old interface, Circ. staff can renew an item
>even if the transaction would be blocked because the 'borrower has exceeded
>highest level overdues' (today's example).  In the new interface, we see
>the problem, but there doesn't seem to be any ability to override the
>block.  I've checked everyone's permissions, and taken another look at how
>I installed Mil.Circ., and I can't find anything.  I also looked in Known
>Issues in csdirect.  Perhaps I missed something.  Any ideas?


You should be getting a pop-up box offering the ability to override (or 
not).  I would contact the help desk, particularly if this behavior is 
consistent at several stations.



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Steven Moody                         smoody@xxxxxxxxxx
Library Systems Manager              http://library.jfku.edu
Robert M. Fisher Library             PHONE: 925-258-2398
John F. Kennedy University           FAX:   925-254-8136
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