RE: REQUEST - denyifavail but make an ITEM hold

["Brice Austin" <Brice.Austin@xxxxxxxxxx>]

Sorry for the late message which has already been answered (and better!) by
someone else.  My reply got held up due to email problems.

Brice


-----Original Message-----
From: innopac-admin@xxxxxxxxxx [mailto:innopac-admin@xxxxxxxxxx]
On Behalf Of Brice Austin
Sent: Thursday, September 18, 2003 2:00 PM
To: innopac@xxxxxxxxxx
Subject: RE: REQUEST - denyifavail but make an ITEM hold

Hi Steve,

Our system is currently set up to work the way you would like (if I
understand your message correctly):

If a patron tries to place a request on an item that is available, that
request is denied (except for items in our storage facility)

If a patron tries to place a request on a checked out item, it is allowed,
the due date is changed, and a recall notice is sent.

Our Request setting is "Patron chooses."  Please contact me if you would
like more information.

Thanks,

Brice



Brice Austin 
Head, Circulation Services Department 
Norlin Library, 184 UCB 
University of Colorado, Boulder 
Boulder, CO 80309 

phone: 303-492-3975 
email: Brice.Austin@xxxxxxxxxx


-----Original Message-----
From: innopac-admin@xxxxxxxxxx [mailto:innopac-admin@xxxxxxxxxx]
On Behalf Of Steve Sowder
Sent: Thursday, September 18, 2003 11:37 AM
To: innopac@xxxxxxxxxx
Subject: REQUEST - denyifavail but make an ITEM hold

We have discovered a problem with the patron request process.

What we would like to do:

When a patron makes a request for a hold 

  1. check to see if the item is on the shelf. If yes, then deny it.
  2. if item is checked out then place an ITEM hold
  3. send a recall notice to the patron with the item.

But we  have a "denyifavail" on the REQUEST option. Thus the reality is:

  1. check to see if the item is on the shelf. If yes, then deny it.
  2. if item is checked out it then places a TITLE hold.
  3. The requester is told the hold is successful but the due date is not
changed on the item 
and no recall notice is sent to the patron with the item. The requester ends
up waiting forever 
for the item.



If we change REQUEST to "item" instead of "denyifavail" then patrons can
place holds on books 
that are currently available on the shelf. We would prefer they would go get
the book and take 
it to circulation and check it out.

The help desk tells me that we can't put "denyifavail" AND "item" on the
REQUEST option. But are 
checking into it.  Tracking number 703796.

Has anyone else solved this problem?

Can anyone tell me how to do what we want short of an enhancement request
(which takes how long, 
if ever)?


Thanks for any help.


Steve Sowder                                      Systems Librarian
sowder@xxxxxxxxxx                               Andrews University

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