RE: Conflicts with IE and Content Advisor

["Eeva Stierwalt" <eeva.stierwalt@xxxxxxxxxx>]

Hello!  We at London Public Library had a rash of patrons beginning in February who were suddenly not able to access their checked out items, etc. through their accounts in Web OPAC.  After a great deal of trouble-shooting with III and with several very keen and computer-literate patrons, we discovered that IE had experienced some automatic security upgrade back in February (around the time that we also loaded Phase 2) which created some conflict with some patrons who had the Content Advisor in their browser on.  Our patrons who were having the problem chose to turn their content advisor off when they access our Catalogue and this seems to do the trick for all of them!  I have had no further reports about this problem since.  I hope this helps you!  Kind regards, Eeva
>>> Rutherford@xxxxxxxxxx 09/16/03 08:51AM >>>
We have noticed something similar in our millennium
media system. For some users (always using IE) the
patron authentication forms do not display. I think it
has something to do with security settings in IE. In
some cases changing the security settings to a lower
level fixes the problem, though it is not consistent.
I haven't seen any problems with netscape 4.x or later.

I did open a call on this with Innovative yesterday.

John Rutherford
Conn State Univ.

-----Original Message-----
From: Cleveland, David - HPL [mailto:David.Cleveland@xxxxxxxxxx] 
Sent: Monday, September 15, 2003 1:03 PM
To: 'innopac@xxxxxxxxxx' 
Subject: Conflicts with IE and Content Advisor


Are any libraries getting complaints from patrons not able to view their
list of held or checked out items  online?  A user on the list gave me a
clue that the Content Advisor feature in Internet Explorer causes conflicts
with III's patron account info interface.  I have not been successful in
getting patrons with this feature turned on to be able to view their lists
of held and checked out items.  Does anyone know if III is working on this
problem?

David Cleveland
Houston Public Library
IT Help Desk
832.393.1570
hpl.helpdesk@xxxxxxxxxx 
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Eeva Stierwalt
Information Systems Specialist
Automated Collection Management
London Public Library
251 Dundas St.
London, ON  Canada  N6A 6H9
t 519.661.5156
f 519.663.9013
e eeva.stierwalt@xxxxxxxxxx