RE: timeouts

["E. Craft" <crafte@xxxxxxxxxx>]

Hi,

I think no one responded to this one - but on the general subject of the
Mil Clients timing out, we've had a couple of reports that Mil Circ is
periodically popping up a box with the following:

The server is not responding.
The client must be restarted.
If this problem persists,
please contact Innovative.

OK

Once we hit the "OK", in most cases the Mil Client continues working
normally. Looking at the logins, there are no timeouts set, and we've not
seen this before 2002 Phase III. Has anyone else seen this flavor of
error? Has anyone else resolved your timeout issues?

Many thanks,

Emalee Craft
Systems Librarian
University of Washington Libraries
crafte@xxxxxxxxxx
206-616-2867

On Fri, 15 Aug 2003, Barb Anderson wrote:

> When I reread # 105026 in the manual (Phase 2 of Release 2002) it is not
> clear.  The last paragraph makes it sound like having either a - or a 0
> should effectively act the same.  If someone else could read it and voice
> an opinion, I'd sure appreciate it.
> Barb
>
> At 12:20 PM 8/15/2003, you wrote:
> >Greetings!
> >
> >It's Friday and I'm brain dead so it's obvious I'm missing something
> >here.  Are you saying that when your LOGIN names & parameters keyboard
> >timeout is set to - (hyphen) (which basically means no timeout) your
> >session times out anyway?
> >
> >Keven
> >
> >==========================================
> >Keven Riggle
> >Systems Librarian
> >Marquette University Libraries
> >1415 W. Wisconsin Avenue
> >P.O. Box 3141
> >Milwaukee, WI  53201-3141
> >
> >Phone:  (414) 288-3253
> >Fax:  (414) 288-7813
> >Internet:  keven.riggle@xxxxxxxxxx
> >
> >
> >-----Original Message-----
> >From: Ericsson, Paul [mailto:PEricsson@xxxxxxxxxx]
> >Sent: Friday, August 15, 2003 9:57 AM
> >To: innopac@xxxxxxxxxx
> >Subject: RE: timeouts
> >
> >
> >Hi All --
> >
> >It is very interesting and coincidental to hear this discussion about
> >timeouts with telnet and III Millenium.
> >
> >We just completed yesterday our first batch of training - system admin
> >and circ parameters and OPAC. Whenever we were in a telnet session using
> >the character based screens, we experienced a problem with the
> >connection. We never really had any Millenium sessions going - it was
> >either character based III or web-PAC. It sure does worry me if this
> >will be happening when we go live with Millenium Circ - even in our busy
> >public library there are lulls in activity and workstations will sit
> >idle for 10 mins+
> >
> >For us, either using Windows telnet or Anzio Lite, after 10 mins of idle
> >time, the workstation would give a warning beep (faint, but definately
> >predictable and audible) and a minute later if there was still no
> >activity, it would "back up a level" in the function we were in. If we
> >had a parameters table open, it would quit us back to a menu. If we were
> >at a menu, it would go up one level in the menu tree. I think (but am
> >not positive) that if we were at a top level menu, then it would drop us
> >out of the telnet session. It did not matter if it was an open Window,
> >or if we were currently in another Windows session, it was consistant
> >and predictable.
> >
> >The training room was within the building that the server is located -
> >the networking is fairly straightforward - the devices go through a
> >switch/hub, but not through a router.
> >
> >I hope that our observations will help anyone with more experience with
> >the system to troubleshoot the problem. We will look forward to your
> >advice.
> >
> >Paul
> >
> >         ___________________________________________
> >
> >         Paul Ericsson
> >         Adult Services Supervisor / Automation Coordinator
> >         Concord Public Library    http://www.onconcord.com
> >         45 Green St.     Concord, NH 03301     603 230-3697
> >         pericsson@xxxxxxxxxx
> >         ___________________________________________
> >
> >
> >
> >
> >-----Original Message-----
> >From: Carolyn McDonald [mailto:C.McDonald@xxxxxxxxxx]
> >Sent: Thursday, August 14, 2003 8:28 PM
> >To: 'innopac@xxxxxxxxxx'
> >Subject: RE: timeouts
> >
> >
> >Hi all,
> >
> >One of our branches is having a similar problem, with both telnet (we
> >are still using QVT) and millennium. We have determined it is a
> >networking issuing in their local network somewhere, but can't locate
> >it. We think it might be a router somewhere, but it is causing serious
> >problems for the staff at that branch, especially using millennium, as
> >it just freezes.
> >
> >Any suggestions would be gratefully received.
> >
> >Carolyn McDonald
> >Library IT Co-ordinator
> >Murdoch University Library
> >email: C.Mcdonald@xxxxxxxxxx
> >phone: 61 8 9360 6273
> >
> >
> >-----Original Message-----
> >From: Miriam Bobkoff [mailto:miriambobkoff@xxxxxxxxxx]
> >Sent: Friday, 15 August 2003 3:45 AM
> >To: Travis.Spence@xxxxxxxxxx
> >Cc: innopac@xxxxxxxxxx
> >Subject: timeouts
> >
> >
> > > Now for something completely different:
> > > We are in the process of opening a new branch.  The staff at the new
> > > branch reports that they are being logged out of the system
> > > after about
> > > 10 minutes of idle time.  I have made sure that there are no
> > > timeouts
> > > set for the logins that they are using.
> >
> >We were having that problem with both NetTerm and Anzio. Bob Rasmussen
> >programmed a switch into Anzio for us which when turned on 'tickles' the
> >server every five minutes so that the connection stays live. This
> >doesn't explain why it was happening but solved the problem anyway :-)
> >
> >Miriam Bobkoff                  mkbobkoff@xxxxxxxxxx
> >Santa Fe Public Library
> >145 Washington Avnue
> >Santa Fe, NM 87501
> >(505) 955-6832  The Library's Page
> >http://www.santafelibrary.org
> >
> >
> >
> >
> >
> > > They are telneting in with PowerTerm on Win XP machines.
> > > Millennium
> > > sessions also seem to be logging out after about 10 minutes.
> > >
> > > Any suggestions on what else I could check?
> > >
> > > Thanks.
> > >
> > > I always appreciate the quick and helpful replies I get from this
> > > list.
> > >
> > >
> > >
> > >
> > > --
> > >
> > > Travis Spence
> > > Library Services Specialist
> > > Pima Community College
> > > Tucson, AZ
> > >
> > > --
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> >
> >
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> Barbara J. Anderson
> Library Systems Specialist
> Kelvin Smith Library
> Case Western Reserve University
> 11055 Euclid Ave.
> Cleveland, OH 44106-7151
>
> bja9@xxxxxxxxxx
> (voice) 216-368-2666
> (fax) 216-368-6506
>
>
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