RE: 3M self-check unit (6210) not validating PIN

[Carolyn McDonald <C.McDonald@xxxxxxxxxx>]

Hi Mieko,

When we turned on PIN validation, our 3M validation wasn't working correctly
(we couldn't use them at all), and we had to open a call to ask III to fix
it. But there are functions both on the 3M machines (depending on the model
- it needs to be set to request PIN validation) and III that need to be both
working.

Then we decided we didn't want it on for our 3M units (it was an issue to do
with the format of PINS and our public patrons), only for web based
functions, and so III turned the 3M validation off for us.

So now we have PIN validation turned on, but not for our 3M units.

And further to the message someone else sent on this, we can also confirm
that having it turned on for 3M machines is system wide. We explored having
it on in some locations and not others, and that was not possible.

Regards

Carolyn McDonald 
Library IT Co-ordinator
Murdoch University Library
Western Australia
email: C.Mcdonald@xxxxxxxxxx
phone: 61 8 9360 6273



-----Original Message-----
From: Mieko Yamaguchi [mailto:iss053@xxxxxxxxxx] 
Sent: Wednesday, 3 September 2003 2:13 AM
To: innopac@xxxxxxxxxx
Subject: 3M self-check unit (6210) not validating PIN


Our 3M self-check machine has been out of service for some time while
it was learning to speak proper Welsh!  We have brought it out in the
open but it refuses to validate PINs.  A 3M engineer checked the unit
and told us that it was Innovative's software that was at fault.  We are
still on Release 2002 Phase 2.

I have opened a call with the help desk but wonder if anyone else has
come across this problem.  Thanks.

Mieko
-----
Mieko Yamaguchi                                m.yamaguchi@xxxxxxxxxx
Technical Services Manager/System Coordinator        +44 (0)1248 382970
Main Library, University of Wales Bangor, UK   +44 (0)1248 382979 (Fax)



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