Re: Web of Science and AOL

[jean-marc.edwards@xxxxxxxxxx]

We have put up this page for AOL users:

http://library.concordia.ca/ler/aol.html

-- 
Jean-Marc Edwards
Assistant-Director, Systems / Directeur-adjoint, Systèmes
Concordia University Libraries, Montréal, (Qc), Canada
tel: (514) 848-2424 ext.7732 
fax: (514) 848-4244
jean-marc.edwards@xxxxxxxxxx



Anne Winnick-Knapp wrote:

>What we usually tell our AOL users is to log on to AOL & then open up another browser to access our databases. This usually works.
>
>Anne Winnick-Knapp
>Resources Management Librarian
>Greenwich Library
>101 W. Putnam Ave.
>Greenwich, CT 06830
>203-622-7923
>
>
>
>-----Original Message-----
>From: Steven Jackson [mailto:jacksons@xxxxxxxxxx]
>Sent: Wednesday, August 27, 2003 9:50 AM
>To: innopac@xxxxxxxxxx
>Subject: Web of Science and AOL
>
>
>Hi Group,
>
>We are having a "devil of a time" solving a problem for a member of our 
>faculty. He needs to connect Web of Science from his home computer. His 
>ISP is AOL and after going through our WAM authentication  he ends up 
>getting the following message.
>
>"Sorry, you need subscription to an ISI Web of Knowledge product in 
>order to follow this link.
>If you think you might have reached this page in error, please contact 
>ISI Technical Support.
>                        (Your IP address is 172.141.57.2.)
>Please visit our Web site for more information on ISI Web of Knowledge."
>
>The IP address belongs to AOL.
>
>We are wondering if anyone has encountered and resolved this particular 
>problem. We are using the older WAM product at this time.
>
>Thanks in advance for any help you can provide.
>
>Steven
>
>  
>