RE: Web of Science and AOL
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- Date: Wed, 27 Aug 2003 09:55:19 -0400
- From: "Anne Winnick-Knapp" <aknapp@xxxxxxxxxx>
- Subject: RE: Web of Science and AOL
What we usually tell our AOL users is to log on to AOL & then open up another browser to access our databases. This usually works.
Resources Management Librarian
101 W. Putnam Ave.
Greenwich, CT 06830
From: Steven Jackson [mailto:jacksons@xxxxxxxxxx]
Sent: Wednesday, August 27, 2003 9:50 AM
Subject: Web of Science and AOL
We are having a "devil of a time" solving a problem for a member of our
faculty. He needs to connect Web of Science from his home computer. His
ISP is AOL and after going through our WAM authentication he ends up
getting the following message.
"Sorry, you need subscription to an ISI Web of Knowledge product in
order to follow this link.
If you think you might have reached this page in error, please contact
ISI Technical Support.
(Your IP address is 188.8.131.52.)
Please visit our Web site for more information on ISI Web of Knowledge."
The IP address belongs to AOL.
We are wondering if anyone has encountered and resolved this particular
problem. We are using the older WAM product at this time.
Thanks in advance for any help you can provide.
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