RE: Web of Science and AOL

["Anne Winnick-Knapp" <aknapp@xxxxxxxxxx>]

What we usually tell our AOL users is to log on to AOL & then open up another browser to access our databases. This usually works.

Anne Winnick-Knapp
Resources Management Librarian
Greenwich Library
101 W. Putnam Ave.
Greenwich, CT 06830
203-622-7923



-----Original Message-----
From: Steven Jackson [mailto:jacksons@xxxxxxxxxx]
Sent: Wednesday, August 27, 2003 9:50 AM
To: innopac@xxxxxxxxxx
Subject: Web of Science and AOL


Hi Group,

We are having a "devil of a time" solving a problem for a member of our 
faculty. He needs to connect Web of Science from his home computer. His 
ISP is AOL and after going through our WAM authentication  he ends up 
getting the following message.

"Sorry, you need subscription to an ISI Web of Knowledge product in 
order to follow this link.
If you think you might have reached this page in error, please contact 
ISI Technical Support.
                        (Your IP address is 172.141.57.2.)
Please visit our Web site for more information on ISI Web of Knowledge."

The IP address belongs to AOL.

We are wondering if anyone has encountered and resolved this particular 
problem. We are using the older WAM product at this time.

Thanks in advance for any help you can provide.

Steven

-- 
Steven Jackson
Systems Manager
Lauinger Library
Georgetown University
202-687-7540
jacksons@xxxxxxxxxx



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