Web of Science and AOL

[Steven Jackson <jacksons@xxxxxxxxxx>]

Hi Group,

We are having a "devil of a time" solving a problem for a member of our 
faculty. He needs to connect Web of Science from his home computer. His 
ISP is AOL and after going through our WAM authentication  he ends up 
getting the following message.

"Sorry, you need subscription to an ISI Web of Knowledge product in 
order to follow this link.
If you think you might have reached this page in error, please contact 
ISI Technical Support.
                        (Your IP address is 172.141.57.2.)
Please visit our Web site for more information on ISI Web of Knowledge."

The IP address belongs to AOL.

We are wondering if anyone has encountered and resolved this particular 
problem. We are using the older WAM product at this time.

Thanks in advance for any help you can provide.

Steven

-- 
Steven Jackson
Systems Manager
Lauinger Library
Georgetown University
202-687-7540
jacksons@xxxxxxxxxx



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