Re: Webpac Cancel holds

[Carol Gyger <gyger@xxxxxxxxxx>]

Donna,

The CANCEL ALL button is entirely misleading and we would LOVE to have it
gone forever.  Personally, I can't think of one situation when anyone
would want to cancel all their holds.  If for some odd reason they do, it
is very easy to select all holds and hit the CANCEL SELECTED HOLDS button.
We have asked III to get rid of this button every time we have a customer
complaint.  Granted, few customers call to complain but the ones who do
are livid.  I don't know how many are out there silently fuming.

We tried to change the size of the button to 1 pixel X 1 pixel but a click
happy customer could still find it.  We've thought of naming the button
"Don't click here" but decided against it.  I would suggest a skull and
crossbones with the message "Click here and ALL your holds will die."
Just kidding. :-)

cg

Carol Gyger
Systems Administrator
Fort Collins Public Library
201 Peterson St.
Fort Collins CO  80524
(970)221-6716
gyger@xxxxxxxxxx

On Mon, 18 Aug 2003, Donna Bacon wrote:

> Does anyone know if there is a way to remove the CANCEL ALL holds button
> from the webpac?  When patrons log into their library cards and then view
> their holds, they oftentimes click on the CANCEL ALL, and then call us
> wanting them all back!  Not happening.  So far, we can find no one to remove
> this.
>
> Thanks,
>
> Donna Bacon
> Springfield-Greene County Library
> 4653 S Campbell
> Springfield, MO 65810
>
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