Webpac Cancel All holds button

[Jim Gingery <jim.gingery@xxxxxxxxxx>]

Donna et al,

Apparently doing something about making it a little more difficult for 
patrons to mistakenly trigger the CANCEL ALL button is simply not seen as a 
very high priority by III. This is truly unfortunate, as it is an important 
issue for us and I'm sure for many public libraries. Do you not agree that 
this should be an easy enhancement ?

This enhancement is just not getting done, and frankly, I don't understand 
why not. This has been asked for via consortium groups, etc, but it doesn't 
happen. Here is a recent correspondence that I forwarded to III

"I have asked for this change for at least 2 years in enhancement forums, 
public library consortia meetings, etc. but it never happens. It has 
appeared on many lists for enhancements. Is this change in the works ? :
Libraries report patrons complaining that they inadvertently selected 
"cancel all" holds when meaning to cancel only some. As an option, provide 
a confirmation message when a patron selects Renew All or Cancel All holds, 
such as "Are you sure you want to cancel all holds ? y/n". Alternatively, 
make the "cancel all" button itself optional within system options. A 
patron then wanting to cancel all his requests can simly mark all items 
individually and then click "Cancel selected items" (57, 63, 105, 109, 171, 
725, 583)
This was voted on by the Innovative User Group.It was also a request 
submitted by Public Library Consortia. Once a patron inadvertently cancels 
holds, there is no way to retrieve the holds. I really hope we get this 
enhancement. It should definitely at least ask for a confirm, but there 
should be an option to remove it entirely (as the enhancement request 
suggests) This is a huge complaint in our system."

The essence of the reply I received from III in July, 2003, was
"There are always far more enhancement ideas than can be done in any cycle, 
so it gets weighed against many other equally, often more, desirable 
enhancements. It wasn't chosen in the last round. While it is not 
necessarily a complex change in itself, any change to an area requires 
testing, both by Innovative and beta sites, and updating of documentation, 
both for libraries and our staff. Unfortunately for this particular 
enhancement, we haven't been targeting that area with other, more pressing 
development and so haven't been able to slip it in."


That may be true, but I feel we have made the need for this enhancement 
abundantly clear and we are not getting timely results. Do others agree ?



At 04:54 PM 8/18/2003 -0500, you wrote:
>Does anyone know if there is a way to remove the CANCEL ALL holds button
>from the webpac?  When patrons log into their library cards and then view
>their holds, they oftentimes click on the CANCEL ALL, and then call us
>wanting them all back!  Not happening.  So far, we can find no one to remove
>this.
>
>Thanks,
>
>Donna Bacon
>Springfield-Greene County Library
>4653 S Campbell
>Springfield, MO 65810
>
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___________________________________________________________________

Jim Gingery                    Library Systems Administrator
jim.gingery@xxxxxxxxxx   Milwaukee County Federated Library System
(414) 286-5934          709 North Eighth St.
(414) 286-3209 fax             Milwaukee, WI  53233-2414
___________________________________________________________________



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