RE: Release 2, phase 2 and slowness

[Karen Johnson <johnsonka@xxxxxxxxxx>]

Laurie,

We had terrible problems as well, but tests did show that it was the speed 
of our local network in the library.  I got faster response from Millennium 
remotely via DSL than in the library.  Other locations on campus also got 
more speed.  We were able to move to 100 base T and that did solve the 
problem for us.

Karen

At 08:34 AM 4/16/2003 -0700, Laurie Willis wrote:
>Innovative convinced us that the slowness was caused by our server, after 
>sending the problem to "programming", who weren't able to fix it.  I've 
>gone ahead and placed an order for a new & upgraded server.  I guess I 
>should have checked with the list first to see how many others were 
>experiencing the same problem!  But we were about due for a server upgrade 
>anyway.  The server won't be installed until June.  In the meantime, we've 
>severely limited the number of Create Lists and statistical reports that 
>are running during hours when we're open, and this has helped the speed at 
>the Circulation Desk considerably.
>
>One thing you might try that was suggested by the Help Desk is to make 
>sure your network speed is 100 Base T and not 10 Base T.  Our network can 
>handle the 100 Base T, but our current server can't, which is one reason 
>we're going ahead with the upgrade.
>
>Good luck to all of you who are being slowed down!
>
>Laurie Willis
>
>-----Original Message-----
>From: Carter, Michelle [mailto:LRC135@xxxxxxxxxx]
>Sent: Tuesday, April 15, 2003 4:01 PM
>To: innopac@xxxxxxxxxx
>Subject: Release 2, phase 2 and slowness
>
>Listserve,
>
>I've contacted Innovative's help desk - helpful but no answer.
>
>After we installed Release 2, phase 2, we noticed that the majority of our 
>circ PCs are slower - primarily when they are in the check in and check 
>out function.  Once the patron's barcode has been scanned, it takes the 
>system 3-5 seconds to "recognize" the information.  Prior to the upgrade, 
>it seemed to happen instantaneously.
>
>I have contacted our IS Department.  Interestingly enough, we have one 
>MilCirc pc, in the basement, which does fine.  The PCs that are on the 1st 
>floor are the ones that are having the slowness problems.
>
>Your comments are appreciated.
>
>Michelle
>
>
>
>--
>This message was distributed through the Innovative Users Group INNOPAC list
>Public replies:  INNOPAC@xxxxxxxxxx
>Update your subscription options: 
>http://innopacusers.org/list/listinfo/innopac
>
>--
>This message was distributed through the Innovative Users Group INNOPAC list
>Public replies:  INNOPAC@xxxxxxxxxx
>Update your subscription options: 
>http://innopacusers.org/list/listinfo/innopac

***************************************************************
Karen Johnson
Director of Library Systems
University of San Francisco
2130 Fulton St.
San Francisco, CA  94117
(415)422-2759 Phone
(415)422-2233 FAX
johnsonka@xxxxxxxxxx