RE: FTSMAIL notices as spam?

["Davidson, Merrie A." <DavidsonMA@xxxxxxxxxx>]

Hi,

Yes! I have this problem when I e-mail create lists to myself--they have
the heading FTSMAIL. I use MSOutlook (the college requires it!) and the
e-mail always goes into my Delte folder. The first few time this
happened, I thought INNOPAC hadn't sent the message. Then I thought I
must have set up my filters to delete it, but haven't found anything in
my Outlook profile that would target it. Annoying.

Merrie Davidson
Reference Librarian
Sandor Teszler Library
Wofford College
Spartanburg, SC 29303
davidsonma@xxxxxxxxxx

-----Original Message-----
From: Michael Morgan [mailto:m.morgan@xxxxxxxxxx]
Sent: Thursday, April 03, 2003 9:49 AM
To: innopac@xxxxxxxxxx
Subject: FTSMAIL notices as spam?


Dear All,


In the past couple of months I have received a growing number of patrons
who
say they have not been receiving their email circulation notices for
hold
pickups etc. These patrons have valid and current email addresses
(rather
than the out-of-date accounts from hotmail et al., which is a separate
issue), and the email notices have not bounced.

I have come to the conclusion (but will investigate further) that the
problem lies in anti-spamming controls. My impression is that
anti-spamming
software has become more widespread and that this is detecting our
ftsmail
notices as spam.

I would be interested to know if other people have a similar problem,
and,
if the problem is down to anti-spamming software blocking the notices,
is
there a way round this.

Regards,

Michael Morgan
Assistant Librarian
Heythrop College, University of London
Kensington Square
London
W8 5HQ
Tel.: 020 7795 4252
m.morgan@xxxxxxxxxx
http://www.heythrop.ac.uk/

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