RE: Validation expiry of remote users

["ANN WOOD" <AWOOD@xxxxxxxxxx>]

Thanks Karen.

We do have unlimited OPAC licenses but have just found out that our ISP only
allows us so much bandwidth, then 'caps' us - so packets are being dropped
when we reach our limit. So this could be another aspect of a problem.  (It
would have been nice to have known this sooner.) 

Ann Wood
Manager, Public Services
Kitchener Public Library
awood@xxxxxxxxxx
www.kpl.org


-----Original Message-----
From: Karen Perone [mailto:peroneka@xxxxxxxxxx] 
Sent: Wednesday, February 12, 2003 2:31 PM
To: innopac@xxxxxxxxxx
Subject: Re: Validation expiry of remote users

ANN WOOD wrote:
> We have been contacted by a number of our customers using our OPAC remotely
> about a problem when using "View Your Own Record". They get the following
> message back: "Validation expired.  To re-establish, please re-renter your
> information" (perhaps not the exact wording).  This message continually
comes
> up and they cannot access their account. (Their library card had not
> expired.) 

We've had a similar problem with this lately and perhaps a related one 
where patrons tried to renew their items. No error messages occur (too 
many renewals, this item cannot be renewed, etc.) but the date is not 
changed. The patron calls the library and we renew their items with no 
problems.

We are also experiencing a lot of problems with running out of licenses 
for logins. I'm wondering if the number of licenses is being depleted 
between the time the patron accesses their record and the time they make 
their choices and press the "update" button.

Any thoughts from others who do not have the unlimited access available 
on their system?

-- 
Karen Perone              peroneka@xxxxxxxxxx
Systems Coordinator
Rodman Public Library     voice: 330-821-2665
215 E. Broadway Street    fax: 330-821-5053
Alliance, OH 44601        http://www.rodman.lib.oh.us/

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