Failure to renew material

["ALANNAH HEGEDUS - WPL" <ahegedus@xxxxxxxxxx>]

At Waterloo Public Library I have just this week had two reports of customers
being unable to renew items that should have been renewable.  One customer
returned the items before I was able to determine what the cause of the
problem was.

However, the second case was more perplexing and is in the hands of the help
desk.  The item which would not renew had a loan rule 1, which is our
non-circulating loan rule.  This, at least, explains the failure to renew
because there is no provision for renewal in the non-circulating loan-rule.
But why was this loan rule applied?  When I checked the i-type, p-type,and
location code the combination should have invoked a loan rule 40 but it did
not.  There are no errors in the item record and the loan rule selection
table is correct.  Why the system assigned loan rule 1 is still a mystery.

Alannah

Alannah Hegedus, Circulation Librarian
Waterloo Public Library
35 Albert St., Waterloo, Ontario N2L 5E2
519-886-1310 ext. 27


-----Original Message-----
From: Barb Anderson [mailto:bja9@xxxxxxxxxx]
Sent: Tuesday, February 04, 2003 2:03 PM
To: innopac@xxxxxxxxxx; innocirc
Subject: patron requests not updating


I apologize for sending this to both lists, but I can't remember which one 
had the original discussion on it.
Several people mentioned getting messages from patrons saying they had 
renewed material and it wasn't showing on their record afterwards, but 
nobody had an example.  I think I may have run across an example while 
trying to clean up some duplicate patron records--a patron with an 
INN-Reach item that shows one due date on his record and another on the 
item record in our central catalog at OhioLINK (as if there was a renewal 
request on it, and the item is waiting for a system update to it to make 
this even more likely).  I've got a call open with Innovative on this with 
all the pertinent record numbers.  The call is 658882 if you get a similar 
report and want to cite the existing call.  You may also want to check the 
catalog or central catalog to see if the due date in the patron record 
matched the due date showing in your catalog.  Perhaps it is related to the 
locking records problems from going to Phase 2??
Barb Anderson

Barbara J. Anderson
Library Systems Specialist
Kelvin Smith Library
Case Western Reserve University
11055 Euclid Ave.
Cleveland, OH 44106-7151

bja9@xxxxxxxxxx
(voice) 216-368-2666
(fax) 216-368-6506


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