PERIODIC POSTING: INNOPAC List Netiquette

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                           INNOPAC List Etiquette

   Last modified: Tue, 25-Jul-2000 17:12 GMT

   The Innovative Users Group offers a discussion list to its members for
   sharing information about its activities and for its members to share
   ideas and questions about the Innovative system. The list is open to
   anyone who wishes to subscribe (e.g., Innovative customers and staff,
   non-Innovative customers, and Innovative's competitors). The list
   includes over 2,200 subscribers from around the world. Below, we offer
   some thoughts on the "do's and don'ts" of the IUG mailing list.
    1. Contact the Innovative Help Desk or your local INNOPAC/Millennium
       system administrator with problems or questions about your system
       before you post to the list. The Help Desk is staffed with many
       qualified individuals who are trained to troubleshoot system
       problems. They have detailed information about your system
       (software version, hardware used) and are trained to solve your
       problems. You may also post problems to the list but keep in mind
       that what works in one library may not necessarily work in another
       due to slight software and hardware variations. Always include
       your software version in your message.
    2. Treat private e-mail from Innovative staff as confidential
       information as you would any other publication from the company.
       It is okay to summarize key points from the message or to simply
       say that the help desk staff helped you solve a similar problem
       without mentioning specific staff member names. It is also okay to
       refer to your call tracking number so that other sites may use
       that information when contacting Innovative. Innovative staff work
       in teams and singling out one member of the staff in a public
       forum inhibits their ability to work as a team.
    3. Do not post Innovative's "private e-mail list" messages to the
       User's Group e-mail list. Innovative set up the private e-mail
       list in response to requests from the user community to be more
       proactive in notifying customers of updates and news from
       Innovative. When you signed up for their e-mail list, you agreed
       not to distribute messages outside your library staff. Please help
       us continue to foster the open communication paths between
       Innovative and us, their customers, and respect the terms of the
       information distributed via Innovative's private e-mail list.
    4. Don't quote sections of the User Manual to the list. If you found
       something useful in the manual that you want to share, simply give
       the release number of the manual you are using and the record
       number in your message. You can find the record number of a
       section of the manual by selecting the "Go to..." option under the
       "Search" menu of Folio Views; the same option can be used to jump
       to a specific record number.
    5. Be careful when explaining where to make system changes. It may be
       enough to simply say "make the change in the Systems Options table
       for Circulation" rather than giving a road map to the systems
       options area from the main menu. This may cause a system security
       breach if passwords are compromised on your system.
    6. Check to whom your message is being sent. If you are replying to a
       message posted on the list, think before replying to the whole
       list. Replying to the list is certainly encouraged when the
       information is part of a discussion. Check your e-mail program's
       settings to see what is the "Reply" address default. You may want
       to change it from "Reply-to" to "From" if possible. Reply off-list
       if your response falls into one of these categories:
          + Your response is personal in nature.
          + Your response falls into the "Me too" category.
          + Your response reflects personalized features of your system.
            If you are using specific features of the system in a way
            that is different than the majority of users, you may confuse
            the issue more than help it.

   [ [1]IUG Home Page ]
   July 25, 2000

References

   1. http://www.innopacusers.org/