RE: patrons placed REQUESTS - increased workload |
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Hello
Sue,
The Sacramento Public Library (a consortium
of about 40 branches) went "live" with III mid-December 1999. Some stats
that might give you a snapshot of what we experienced in the past 3 years
(Innovative years):
Total checkouts: 2000--3,564,318
2001--4,068,449 2002--4,476,891 increases of 11% and 10%,
respectively.
Patron-placed requests/Total requests:
2000--65,909/191,147 (34.5%) 2001--141,504/284,259 (49.8%)
2002--252,820/416,383 (60.7%) Overall, Total holds went up
117.8% while Patron-placed requests went up 283.6%
Filled
holds: 2000--144,347 2001--224,480 ( +55.5%)
2002--323,471 (+44.1%) (overall 124.1% increase)
Patrons are
also allowed to Renew online:
Patron renewals/Total renewals
2000--130,238/468,167 (27.8%) 2001--324/732,723 (44.3%)
2002--571,791/1,021,166 (56.0%)
The delivery
of holds to the branches and the processing of these holds has increased
significantly with no significant increase or decrease in staffing levels
(Budget limitations, etc.) We are searching for methods to streamline some
of this workload but no real changes yet. I would be happy to provide more
details, if needed.
Kevin
Kevin Lawless
Circulation
Coordinator
Sacramento Public
Library
828 I Street
Sacramento CA
95814
916-264-2890
Desk phone
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