RE: Release 2002 Phase 2

["Manuel de Jesus Trujillo Hdez." <mtrujillo@xxxxxxxxxx>]

Hello

We upgrate our system January 3 and we  have 2 problems:

1. When we click the millennium icon it takes about 8 minutes to show the
firts login then takes about 10 minutes for the initials and then about
another 10 minutes to start millennium if it done because sometimes never
start.
2. The Webpac sometimes does not respond and sometimes is very very slow.

__________________________________
Manuel de Jesus Trujillo Hernandez
         Tec de Monterrey
      Direccion de Biblioteca
        Biblioteca  Digital
     Tel: 8358-2000 Ext. 4019
         mtrujillo@xxxxxxxxxx
msn: manueltrujillo@xxxxxxxxxx
_______________________________



-----Original Message-----
From: innopac-admin@xxxxxxxxxx
[mailto:innopac-admin@xxxxxxxxxx]On Behalf Of Margaret Conroy
Sent: Lunes, 06 de Enero de 2003 02:57 p.m.
To: innopac@xxxxxxxxxx
Subject: RE: Release 2002 Phase 2


We were down for 5 days.  Apparently 4 lines of code became corrupted during
our install, and  it took III several tries to hone in on the problem.  One
"help" desk staff person even kept insisting that it was our firewall's
fault - NOT! - but once they got the programmers on the job they found the
problem in relatively short order.

We are brand new III customers, having just gone live on Dec. 10.  I am glad
to hear that our upgrade experience was evidently atypical.  I was beginning
to lose faith!

Margaret Conroy, Director
Missouri River Regional Library
214 Adams St.  P.O. Box 89
Jefferson City, MO 65102
(573) 634-6064 ext. 234
(573) 634-7028 fax
conroym@xxxxxxxxxx

> -----Original Message-----
> From: innopac-admin@xxxxxxxxxx
> [mailto:innopac-admin@xxxxxxxxxx]On Behalf Of Carol Eyler
> Sent: Monday, January 06, 2003 1:33 PM
> To: innopac@xxxxxxxxxx
> Subject: Re: Release 2002 Phase 2
>
>
> We at Carleton loaded Release 2002 Phase 2 on Fri, Dec 20.
> It took about
> 1.5 hours including the prep phase.  We were "down" less than
> 30 minutes.
> I encountered 2 "glitches" in the instructions, where the written
> instructions didn't match what was on the screen.  In both
> cases, Help Desk
> staff quickly clarified the next step.  A very smooth process.
> ====================================================
> Carol E. Eyler                ceyler@xxxxxxxxxx
> Head of Technical Services
> Carleton College Library      507-646-4268 (voice)
> One North College St.
> Northfield, MN  55057         507-646-4087 (fax)
> ====================================================
> --
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