RE: Release 2002 Phase 2

[Barb Anderson <bja9@xxxxxxxxxx>]

then I must owe you thanks...  I had 2 glitches, the first taken care of in 
moments during a phone call and the second (non-fatal) referred to 
programming to fix one utility that didn't build and that one was also 
fixed very quickly (not sure of time frame, but when I checked calls, it 
has been resolved.)

thanks!
Barb

At 03:57 PM 1/6/2003, you wrote:
>We were down for 5 days.  Apparently 4 lines of code became corrupted during
>our install, and  it took III several tries to hone in on the problem.  One
>"help" desk staff person even kept insisting that it was our firewall's
>fault - NOT! - but once they got the programmers on the job they found the
>problem in relatively short order.
>
>We are brand new III customers, having just gone live on Dec. 10.  I am glad
>to hear that our upgrade experience was evidently atypical.  I was beginning
>to lose faith!
>
>Margaret Conroy, Director
>Missouri River Regional Library
>214 Adams St.  P.O. Box 89
>Jefferson City, MO 65102
>(573) 634-6064 ext. 234
>(573) 634-7028 fax
>conroym@xxxxxxxxxx
>
> > -----Original Message-----
> > From: innopac-admin@xxxxxxxxxx
> > [mailto:innopac-admin@xxxxxxxxxx]On Behalf Of Carol Eyler
> > Sent: Monday, January 06, 2003 1:33 PM
> > To: innopac@xxxxxxxxxx
> > Subject: Re: Release 2002 Phase 2
> >
> >
> > We at Carleton loaded Release 2002 Phase 2 on Fri, Dec 20.
> > It took about
> > 1.5 hours including the prep phase.  We were "down" less than
> > 30 minutes.
> > I encountered 2 "glitches" in the instructions, where the written
> > instructions didn't match what was on the screen.  In both
> > cases, Help Desk
> > staff quickly clarified the next step.  A very smooth process.
> > ====================================================
> > Carol E. Eyler                ceyler@xxxxxxxxxx
> > Head of Technical Services
> > Carleton College Library      507-646-4268 (voice)
> > One North College St.
> > Northfield, MN  55057         507-646-4087 (fax)
> > ====================================================
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Barbara J. Anderson
Library Systems Specialist
Kelvin Smith Library
Case Western Reserve University
11055 Euclid Ave.
Cleveland, OH 44106-7151

bja9@xxxxxxxxxx
(voice) 216-368-2666
(fax) 216-368-6506