RE: Release 2002 Phase 2

["Margaret Conroy" <conroym@xxxxxxxxxx>]

We were down for 5 days.  Apparently 4 lines of code became corrupted during
our install, and  it took III several tries to hone in on the problem.  One
"help" desk staff person even kept insisting that it was our firewall's
fault - NOT! - but once they got the programmers on the job they found the
problem in relatively short order.

We are brand new III customers, having just gone live on Dec. 10.  I am glad
to hear that our upgrade experience was evidently atypical.  I was beginning
to lose faith!

Margaret Conroy, Director
Missouri River Regional Library
214 Adams St.  P.O. Box 89
Jefferson City, MO 65102
(573) 634-6064 ext. 234
(573) 634-7028 fax
conroym@xxxxxxxxxx

> -----Original Message-----
> From: innopac-admin@xxxxxxxxxx
> [mailto:innopac-admin@xxxxxxxxxx]On Behalf Of Carol Eyler
> Sent: Monday, January 06, 2003 1:33 PM
> To: innopac@xxxxxxxxxx
> Subject: Re: Release 2002 Phase 2
>
>
> We at Carleton loaded Release 2002 Phase 2 on Fri, Dec 20.
> It took about
> 1.5 hours including the prep phase.  We were "down" less than
> 30 minutes.
> I encountered 2 "glitches" in the instructions, where the written
> instructions didn't match what was on the screen.  In both
> cases, Help Desk
> staff quickly clarified the next step.  A very smooth process.
> ====================================================
> Carol E. Eyler                ceyler@xxxxxxxxxx
> Head of Technical Services
> Carleton College Library      507-646-4268 (voice)
> One North College St.
> Northfield, MN  55057         507-646-4087 (fax)
> ====================================================
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