RE: Disappearing Items

["Coffman, Mary Lou" <coffmanm@xxxxxxxxxx>]

May I ask if you are adding these items via MilSerials?
We are having this problem with items added through MilSerials and there is an open call with Innovative for this situation. If the item can be found via barcode or record number BUT does not appear in the summary, it is a "broken link" and  needs to be re-linked by Innovative.
We would like to know what "causes" broken links. Our MilSerials libraries are the only ones having this problem.

MaryLou Coffman
SWAN Database Assistant
Suburban Library System
125 Tower Drive
Burr Ridge, IL   60527
coffmanm@xxxxxxxxxx
630 734 5157  (phone)
630 734 5050  (fax)


 -----Original Message-----
From: 	Rebecca Smallwood [mailto:RSmallwood@xxxxxxxxxx] 
Sent:	Tuesday, December 17, 2002 5:47 PM
To:	innopac@xxxxxxxxxx
Subject:	Disappearing Items



Hi, we've run into a rather bizarre problem: on rare occasions after creating items for multi-volume sets, for some reason the created item will not appear in the summary list that shows all the volumes attached to that bib. The item record does indeed exist, and can be viewed, checked out, etc., but doesn't show up in the summary list. Anyone else run into this? And any easy fixes, or do I have to call Triple I to get it fixed?
Thanks,
Rebecca

***************************************************
Rebecca Smallwood, Librarian
Soka University of America
1 University Drive, Aliso Viejo, CA 92656
(949) 480-4113 rsmallwood@xxxxxxxxxx
"The wise speak only of what they know."
* TTT, J.R.R. Tolkien
***************************************************

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