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We refer those calls to Circulation and the staff delete the existing pin
number so that the patron can enter a new one.
----- Original Message -----
From: "Linn, Carol" <Carol@xxxxxxxxxx>
To: <innopac@xxxxxxxxxx>
Sent: Monday, December 16, 2002 1:44 PM
Subject: Lost PINs


> How do you help remote users who have forgotten their PINs and want to
> access their accounts online?
>
> Carol Linn
> Coordinator of Special Projects
>    and Policy Analysis
> Brooklyn Public Library
> Grand Army Plaza
> Brooklyn, New York  11238
> Tel:     718 230 2475
> Fax:    718 398 3947
> carol@xxxxxxxxxx
>
> --
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