RE: Lost PINs

["Ostrom, Kriss" <kriss@xxxxxxxxxx>]

We tell them they have to come into the library and present ID to set up a new one, since there's no way to know for sure who we're talking to on the phone.  When we explain that this is for the protection of the privacy of their library records, as we are required to do by the Michigan Library Privacy Act, they don't complain.

   -- Kriss
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Kriss Ostrom, IUG 2001-2003 Circ Enhancements Contact for Financial & Holds/Recalls
Department Head, Circulation & Information Services
Main Library, Michigan State University, 100 Library
East Lansing, MI 48824-1048
517/355-8429       FAX 517/355-5005       E-mail:  kriss@xxxxxxxxxx
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Blessed are the flexible, for they shall not be bent out of shape.  -- Unknown
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> ----------
> From: 	Linn, Carol[SMTP:Carol@xxxxxxxxxx]
> Reply To: 	innopac@xxxxxxxxxx
> Sent: 	Monday, December 16, 2002 4:44 PM
> To: 	'innopac@xxxxxxxxxx'
> Subject: 	Lost PINs
> 
> How do you help remote users who have forgotten their PINs and want to
> access their accounts online?
> 
> Carol Linn
> Coordinator of Special Projects 
>    and Policy Analysis
> Brooklyn Public Library
> Grand Army Plaza
> Brooklyn, New York  11238
> Tel:     718 230 2475
> Fax:    718 398 3947
> carol@xxxxxxxxxx
> 
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