RE: Psychic???

[Tyra Ealy <ealyt@xxxxxxxxxx>]

I send emails to the entire staff at my library on a regular basis reminding
them that "we can't fix it if we don't know about it."  I feel your
frustration!
Tyra

Tyra L. Ealy
Computer Systems Manager
Warren-Trumbull County Public Library
444 Mahoning Ave. NW
Warren, OH 44483
330-399-8807, ext. 140
http://www.wtcpl.lib.oh.us


-----Original Message-----
From: Judith A Schneider [mailto:SchneiderJ@xxxxxxxxxx]
Sent: Wednesday, December 11, 2002 3:15 PM
To: innopac@xxxxxxxxxx
Subject: Psychic???


Ok, it isn't Friday, but we had an ice storm today, so indulge me a
little ...

Do you all have this problem? I get Innopac & Millennium users coming
to me with problems that have been going on for _months_.  Last week
someone called me about a problem "it's been going on for 6 months and
I'm just SICK of it!" We had a Y2K related problem with some custom
software that Innovative wrote for us, and they didn't tell me it was
broken for 3 months.

For those of you, like me, who apparently failed psychic reading in
library school, how do you deal with this? Is there any way to convince
people that you _can_ solve problems, or get Innovative working on them,
_IF_ and only if the problems are reported???

Frustrated in icy DC,



Judy Schneider
US GAO Library
schneiderj@xxxxxxxxxx
(202) 512-4304
My opinions are mine! All Mine!

So many books .... So little time
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