Re: Psychic???

["Amy Moberly" <alm@xxxxxxxxxx>]

Hi Judy,

I know exactly what you are talking about.  Besides encouraging the staff to be up front with their difficulties ...   about once a month, I tour through the library staff offices and cubicles.  I make sure to talk to every person in their own environment.  This seems to put staff more at ease in telling me their problems.  It's almost as if they see it as "complaining" if they call me, but if I go to them and ask how things are going, then it somehow isn't complaining anymore.

It also helps that I work in a smaller library.  This approach may not be feasible for a larger library.

Best of luck, Judy!

--Amy


_____________________
Amy L. Moberly
Reference Librarian / Innopac System Coordinator
California Western School of Law
225 Cedar St.
San Diego, CA 92101
(619) 525-1421
alm@xxxxxxxxxx


>>> SchneiderJ@xxxxxxxxxx 12/11/02 12:15PM >>>
Ok, it isn't Friday, but we had an ice storm today, so indulge me a
little ...

Do you all have this problem? I get Innopac & Millennium users coming
to me with problems that have been going on for _months_.  Last week
someone called me about a problem "it's been going on for 6 months and
I'm just SICK of it!" We had a Y2K related problem with some custom
software that Innovative wrote for us, and they didn't tell me it was
broken for 3 months.

For those of you, like me, who apparently failed psychic reading in
library school, how do you deal with this? Is there any way to convince
people that you _can_ solve problems, or get Innovative working on them,
_IF_ and only if the problems are reported???

Frustrated in icy DC,



Judy Schneider
US GAO Library
schneiderj@xxxxxxxxxx 
(202) 512-4304
My opinions are mine! All Mine!

So many books .... So little time
--
This message was distributed through the Innovative Users Group INNOPAC list
Public replies:  INNOPAC@xxxxxxxxxx 
Update your subscription options: http://innopacusers.org/list/listinfo/innopac