RE: Psychic???

[Fred McIlvain <FRED.McILVAIN@xxxxxxxxxx>]

Title: RE: Psychic???

Actually, sometimes I find out that they haven't told me about the problem for months, and that they've created a reason for why it is supposed to be that way and why it can't be fixed.  No question is too small, or silly.  A lot of times a discussion of one problem will lead to an entirely different problem.

Fred McIlvain
Support Systems Analyst, Senior
Library Instruction, Systems and Technology (LIST)
ASU Libraries, Tempe, AZ  85287-1006
fred.mcilvain@xxxxxxxxxx
Voice (480) 965-9427   Fax (480) 965-7595

-----Original Message-----
From: Judith A Schneider [mailto:SchneiderJ@xxxxxxxxxx]
Sent: Wednesday, December 11, 2002 1:15 PM
To: innopac@xxxxxxxxxx
Subject: Psychic???

Ok, it isn't Friday, but we had an ice storm today, so indulge me a
little ...

Do you all have this problem? I get Innopac & Millennium users coming
to me with problems that have been going on for _months_.  Last week
someone called me about a problem "it's been going on for 6 months and
I'm just SICK of it!" We had a Y2K related problem with some custom
software that Innovative wrote for us, and they didn't tell me it was
broken for 3 months.

For those of you, like me, who apparently failed psychic reading in
library school, how do you deal with this? Is there any way to convince
people that you _can_ solve problems, or get Innovative working on them,
_IF_ and only if the problems are reported???

Frustrated in icy DC,

Judy Schneider
US GAO Library
schneiderj@xxxxxxxxxx
(202) 512-4304
My opinions are mine! All Mine!

So many books .... So little time
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