RE: Psychic???

[Steve Espinoza <espinoza@xxxxxxxxxx>]

Wanna get away? :-)  (Do you get the Southwest Airline commercials on the
east coast? They hit the funny bone pretty good.)

Seriously though, we were experiencing this too, so I got proactive about
it.  Over the last couple of years, we have _tried_ to make a few
announcements a year to staff and new student assistants that "we" (those of
us who support the people, processes and systems) are here to help, but we
can't help them unless they help us by reporting the problems ... in a
timely manner.  

We definitely send out the reminder after III software updates, new computer
rollouts, and when training new students or staff.
It has helped.

Weather on the west coast (SoCal): Well, we are really boring weatherwise
out here, but let's just say that today, shorts are still an option.

Hang in there :-)

-- Steve Espinoza
CSU San Marcos


-----Original Message-----
From: Judith A Schneider [mailto:SchneiderJ@xxxxxxxxxx] 
Sent: Wednesday, December 11, 2002 12:15 PM
To: innopac@xxxxxxxxxx
Subject: Psychic???


Ok, it isn't Friday, but we had an ice storm today, so indulge me a little
...

Do you all have this problem? I get Innopac & Millennium users coming to me
with problems that have been going on for _months_.  Last week someone
called me about a problem "it's been going on for 6 months and I'm just SICK
of it!" We had a Y2K related problem with some custom software that
Innovative wrote for us, and they didn't tell me it was broken for 3 months.

For those of you, like me, who apparently failed psychic reading in library
school, how do you deal with this? Is there any way to convince people that
you _can_ solve problems, or get Innovative working on them, _IF_ and only
if the problems are reported???

Frustrated in icy DC,



Judy Schneider
US GAO Library
schneiderj@xxxxxxxxxx
(202) 512-4304
My opinions are mine! All Mine!

So many books .... So little time
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