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- Date: Wed, 11 Dec 2002 15:15:09 -0500
- From: "Judith A Schneider" <SchneiderJ@xxxxxxxxxx>
- Subject: Psychic???
Ok, it isn't Friday, but we had an ice storm today, so indulge me a
little ...
Do you all have this problem? I get Innopac & Millennium users coming
to me with problems that have been going on for _months_. Last week
someone called me about a problem "it's been going on for 6 months and
I'm just SICK of it!" We had a Y2K related problem with some custom
software that Innovative wrote for us, and they didn't tell me it was
broken for 3 months.
For those of you, like me, who apparently failed psychic reading in
library school, how do you deal with this? Is there any way to convince
people that you _can_ solve problems, or get Innovative working on them,
_IF_ and only if the problems are reported???
Frustrated in icy DC,
Judy Schneider
US GAO Library
schneiderj@xxxxxxxxxx
(202) 512-4304
My opinions are mine! All Mine!
So many books .... So little time
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