RE: Rewrite proxy & clearing patron information

[elmslib@xxxxxxxxxx]

    My campus is using Obvia instead of the rewrite proxy, however, 
I have also come across this problem.  What I've noticed is that 
regardless of the ISP (AOL, Compuserve, MSN, etc), if the patron is 
running Internet Explorer 6x, can enable cookies and Java scripting, 
but still loop back to the authentication page, the address for Obvia 
(or the Rewrite proxy) needs to be added into the browser options.  
   The addition of the address in the browser options has corrected 
the access problems for us.  Maybe this will also work with the 
Rewrite proxy.
     Debbie


> Subject:       RE: Rewrite proxy & clearing patron information
> From:          "Mitlin, Laurance R." <mitlinl@xxxxxxxxxx>
> To:            <innopac@xxxxxxxxxx>
> Reply-to:      innopac@xxxxxxxxxx
> Date:          Wed, 11 Dec 2002 12:51:02 -0500

> We have this problem with AOL users. They invariably claim to be using a "non-AOL" browser, but the problem does seem to be limited to AOL users nevertheless. We have yet to determine the cause.
> 
> Laurance R. Mitlin
> Associate Dean of Library Services
> Ida Jane Dacus Library
> Winthrop University
> Rock Hill, SC 29733
> (803) 323-2280
> FAX: (803) 323-2215
> http://www.winthrop.edu/dacus
> 
> -----Original Message-----
> From: Sara Brownmiller [mailto:snb@xxxxxxxxxx]
> Sent: Wednesday, December 11, 2002 11:41 AM
> To: innopac@xxxxxxxxxx
> Subject: Rewrite proxy & clearing patron information
> 
> 
> 
> We moved to the rewrite proxy method this summer, which has been very
> successful.  However, we are seeing a small increase in the number of
> students who call the library for help because their personal information
> is erased when they try to authenticate themselves.  The student is
> eligible for access to our licensed resources; but after entering her
> personal information and hitting the submit button, she is returned to the
> authentication page and all of the information she just entered has been
> deleted.
> 
> I'm starting to suspect that this may be the behavior when a student uses
> an ISP, such as MSN or AOL, that provides a customized browser.  Can
> anyone confirm this or offer another explanation?  If it is a problem with
> customized browsers, have you been able to alert your students to this
> problem through a Web page rather than the student needing to contact the
> library?
> 
> thanks, Sara
> 
> Sara Brownmiller			University of Oregon Libraries
> Director, Library Systems 		1299 University of Oregon
> Women's Studies Librarian		Eugene, OR  97403-1299
> 					541/346-2368 (voice)
> snb@xxxxxxxxxx		541/346-3485 (fax)
> 
> 
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------------------------------------------
Debra J. Gomes              
Serials/System Librarian     
Elms College                
Alumnae Library
291 Springfield St.
Chicopee, Ma  01013-2839
e-mail:  elmslib@xxxxxxxxxx
Phone:  413-594-2761
Fax:  413-594-7418