RE: Rewrite proxy & clearing patron information

["Mitlin, Laurance R." <mitlinl@xxxxxxxxxx>]

We have this problem with AOL users. They invariably claim to be using a "non-AOL" browser, but the problem does seem to be limited to AOL users nevertheless. We have yet to determine the cause.

Laurance R. Mitlin
Associate Dean of Library Services
Ida Jane Dacus Library
Winthrop University
Rock Hill, SC 29733
(803) 323-2280
FAX: (803) 323-2215
http://www.winthrop.edu/dacus

-----Original Message-----
From: Sara Brownmiller [mailto:snb@xxxxxxxxxx]
Sent: Wednesday, December 11, 2002 11:41 AM
To: innopac@xxxxxxxxxx
Subject: Rewrite proxy & clearing patron information



We moved to the rewrite proxy method this summer, which has been very
successful.  However, we are seeing a small increase in the number of
students who call the library for help because their personal information
is erased when they try to authenticate themselves.  The student is
eligible for access to our licensed resources; but after entering her
personal information and hitting the submit button, she is returned to the
authentication page and all of the information she just entered has been
deleted.

I'm starting to suspect that this may be the behavior when a student uses
an ISP, such as MSN or AOL, that provides a customized browser.  Can
anyone confirm this or offer another explanation?  If it is a problem with
customized browsers, have you been able to alert your students to this
problem through a Web page rather than the student needing to contact the
library?

thanks, Sara

Sara Brownmiller			University of Oregon Libraries
Director, Library Systems 		1299 University of Oregon
Women's Studies Librarian		Eugene, OR  97403-1299
					541/346-2368 (voice)
snb@xxxxxxxxxx		541/346-3485 (fax)


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