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Same
problem here, but we've been with less than a year. I received the
first call-back last week on an issue that was opened in MAY! It seems
like we get quick answers on the easy issues (the ones someone already knows how
to answer), but if the problem requires any thought--it may be months before we
get even an initial contact. It took us three months just to get "Title
Level Paging List" activated--not fixed, mind you, just activated. I wish
I knew why things take so long, also. It's completely unacceptable in my
opinion.
Tyra
L. Ealy
Computer Systems Manager
Warren-Trumbull County Public Library
444
Mahoning Ave. NW
Warren, OH 44483
330-399-8807, ext. 140
http://www.wtcpl.lib.oh.us
I've worked with
Innopac in one capicity or another for about ten years now and have not had
problems with service until this last year. I've been having calls out 2 months
and longer on numerous occasions - I have called and sent emails, been told
that someone would get back to me (which they never do) and still haven't had
the problems fixed. For example,
we've had the OCLC / III interface for over two months now and still can't use
the product - yikes!!
Are other people
having the same problems - if so does anyone know what's going on?
Melodie
Morgan Frances
Head
of Cataloging
The
Graduate Theological Union
Flora
Lamson Hewlett Library
2400
Ridge Road
Berkeley,
CA
94709
510-649-2521
mfrances@xxxxxxxxxx
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