Re: SwetsBlackwell and electronic claims

[Alice Gormley <Alice.Gormley@xxxxxxxxxx>]

Our SB electronic claiming seems fine (they're not our major agent so there
isn't a lot but they at least eclaims look like they're going through).  I
have encountered strange e-mail phenomena, though.  Another person in my
department and I (not everyone!) regularly get an "undeliverable mail"
message when e-mailing our service rep.  I think it's an SB problem.  We
never encounter it otherwise.

Alice Gormley
Serials Librarian
Marquette University Libraries
414/288-7252



At 08:26 AM 8/23/2002 -0500, you wrote:
>Hi,
>
>We've been trying to establish electronic claiming with SwetsBlackwell for
>some time now--according to the Help Desk, we are set up just fine and
>everything should be working.  However, SB isn't getting anything from
>us--even emails to an individual.  Does anyone have any similar experiences
>or insights to share about this problem?
>
>Louise
>
>Louise A. Merriam
>Head, Acquisitions Department
>Minneapolis Public Library
>300 Nicollet Mall
>Minneapolis MN  55401
>612-630-6461 (v)
>612-630-6468 (f)
>
>Don't blame me--I'm from Massachusetts--bumper sticker in 1973
>
>
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