RE: Emailing Notices

["McClamma, Charlotte" <cmcclamma@xxxxxxxxxx>]

We are new to the Innovative family. After a long phone conversation with
Corey Seeman, we finally figured out why the e-mails were not going out. But
each time we run overdues, the system asks for the e-mail address. We have
made sure that there is an email address on the record we've dummied up in
order to test this process.

I always have to type in the email address. And if there are TWO overdues, I
have to jump through some hoops in order to figure out who has the overdue,
plus... it never lets me add in a second email address.

Any suggestions on what we have failed to do...?

Any and all help would be very much appreciated. TIA

Charlotte McClamma

Charlotte McClamma
Health Sciences Library/5043
Children's Hospital & Health Center
3020 Children's Way
San Diego, CA 92123
(858)966-7474


-----Original Message-----
From: Mieko Yamaguchi [mailto:iss053@xxxxxxxxxx]
Sent: Thursday, July 25, 2002 3:16 PM
To: 'innopac@xxxxxxxxxx'
Subject: Re: Emailing Notices


We are using this feature.  Circulation staff check the email account
where notices are copied regularly and delete all but recall notices.
When patrons claim that they've never received recall notices we can
check that notices were actually sent (and didn't bounce).

On Thu, 25 Jul 2002, Runyan, Shelley wrote:

> We have recently purchased the option to email our notices. Evidently,
> Innovative "can set up our system to automatically send a copy of each
> Circulation email notice to a specified address."  Has anyone had them do
> this? What were the reasons you decided to have this done? Anyone discover
> any reasons not to do this?

Mieko
-----
Mieko Yamaguchi                                m.yamaguchi@xxxxxxxxxx
Technical Services Manager/System Coordinator        +44 (0)1248 382970
Main Library, University of Wales Bangor, UK   +44 (0)1248 382979 (Fax)


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