RE: Proxy Rewrite and AOL

["Rutherford, John (Library)" <Rutherford@xxxxxxxxxx>]

I have found that AOL users that
have problems in EVERY case I have actually
talked with the patron about, it has turned out
that they were attempting to use the AOL
browser.

I think the difference with the proxy rewrite
method is that it seems to work partially now, or at least
will display the authentication page. Before, nothing
happened so they were forced to use another browser.

Perhaps there are other issues, but so far, with about
5 AOL users that I have been able to talk to since we enabled
the rewrite mode, its always
been the case that they were using the AOL browser or they were
using Netscape 6, and still had the proxy.pac address set.

John Rutherford
Conn State Univ.

-----Original Message-----
From: Barbara J. Laub [mailto:blaub@xxxxxxxxxx]
Sent: Thursday, July 18, 2002 2:40 PM
To: innopac@xxxxxxxxxx
Subject: Proxy Rewrite and AOL


Several patrons have complained that they are unable to access our
databases from home using our new proxy rewrite setup.  They all have
AOL.  Does the new method also fail to work with AOL as did the older
proxy method?  Or should I look for some other problem?

Thanks for your help.

Barbara Laub
Technology Librarian
Maplewood Memorial Library
Maplewood, NJ
973-762-1622 x5015

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