Re: Online Manual Question

[Steve Bobowicz <sbobowic@xxxxxxxxxx>]

Bonnie,

For what it's worth, my experience with the manual was as follows:

Initially the III manual worked fine in Netscape 4.7, but after I upgraded to
Netscape 6.2.2, I could no longer get the manual to work correctly, i.e. the same
problems that people are reporting here. Our IT department looked at it and decided
that the new version of Netscape had a later version of Java in it that was not
compatible with the III manual. We un-installed that version of Netscape and then
tried the old version to no avail. We re-installed the earlier version of Netscape
again, but the manual still did not work. Finally they determined that the best way
to use the manual was to simply use IE instead, where it seems to work fine.

Steve Bobowicz

"Oldham, Bonnie" wrote:

> To follow up on Arthur Hendricks' question about difficulty with the
> javascript on the online manual:
> I spent about three weeks on this problem with the Help Desk.  If I go to
> the CSDirect site to access the manual, I have no problem.  If I use our
> "external" IP address, the manual frame loads, but the Table of Contents
> frame eventually  loads after several minutes.  Sometimes I must click on
> the "Contents" icon for the TOC frame to load.  If I try to access the
> manual from our "internal" IP address, the manual frame loads, but the TOC
> frame never loads.  I have waited as much as 30 minutes to see if it would
> eventually load, but it never did.  The final response that I received from
> the Help Desk was "The fact that you are able to view the maunal on CSDirect
> but not on your own machine leads us to believe that there might be network
> issues involved on your end." and "We are hoping the next version of the
> manual will load faster, but we currently do not have a timetable of when
> this new version will be available to customers."
> Does anyone have any idea what kind of network issues would cause one frame
> to load, but not the other?  I spoke with one of our network technicians
> about this.  She thought that if I tried to access the manual early in the
> day when no one was on the network, then maybe the Table of Contents would
> load.  I tried accessing the manual from our "internal" IP this morning
> before any of our libraries opened.  Although it did look like it was in the
> process of loading, the Table of Contents frame did not load within 5
> minutes (the maximum time that I was willing to wait).
> Thanks for any insight you might be able to contribute.
> Bonnie W. Oldham
> Automated Services Coordinator
> Luzerne County Library System
> 71 South Franklin Street
> Wilkes-Barre, PA  18701
> boldham@xxxxxxxxxx
>
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