Hi all, Carolyn Piatz at the Universtiy of Portland sent me the following helpful message: ctr >>> Caleb, There is a problem with printing or e-mailing from Lexis-Nexis through the proxy rewrite and Innovative is aware of it. I talked with one of their help desk assistants and she said Innovative's software engineers are working on this. Carolyn >>> ctucker@xxxxxxxxxx 06/20/02 10:43AM >>> Hello illustrious group members, We're getting an error with the WAM proxy rewrite method when we try to email or "print/save" (from print/save options) any article on Lexis-Nexis Academic Universe. "We are unable to process your request at this time. Please wait a few minutes and try again. We apologize for any inconvenience." Waiting a few minutes and trying again does nothing, except of course it displays the error message again. The problem only occurs when we use the proxy-rewrite method to connect to Lexis-Nexis Academic Universe (*.lexis-nexis.com in our WAM forward table), and does not occur when we connect directly from on campus. I haven't tried to configure a browser from off campus yet. I peeked at the source code for the forms for the "print/save" and email services, and it doesn't look like the form gets processed by a domain other than what's already in our WAM table. I added a few extra lines - *.lexisnexis.com and *.cispubs.com just to be sure. I suspect (and I hope I'm wrong) that the problem has to do with the "_PRIORREFERER" hidden button that indicates that our own site is the referrer and not lexis-nexis.com. <INPUT TYPE="hidden" NAME="_PRIORREFERER" VALUE="http://0-web.lexis-nexis.com.library.ggu.edu:80/universe/document?_m=796b6f9d285f19fec7faf06661569e2e&_docnum=1&wchp=dGLbVlb-lSlzV&_md5=4162fffdd6a7eafa84cc5afe5b232c29"> Sue Dowling mentions below a solution for Lexis-Nexis Academic Universe, which I tried, but found that the problem was consistent across different browsers (IE 5, Netscape 4.0,6.2) and regardless of 'security levels' in IE 5. >>> s.dowling@xxxxxxxxxx 06/06/02 07:17PM >>> Connecting to LexisNexis using IE 5 or 6 needs the privacy settings in the browser set to low. Our forward table entry for LN is *.lexisnexis.com.au and the URL is http://0-www.lexisnexis.com.au.prospero.murdoch.edu.au/cui/uni-login/default .htm?login.asp?uni=murdoch <<< For fun, I checked the EZProxy listserv archives, but came up with nothing on this particular problem. Is anyone else having this experience? Has anyone found a solution? We just noticed it this week, but it could have been happening all the time with proxy-by-rewrite (3 weeks?). Thanks - Caleb T-R Golden Gate University
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Hi all,
Carolyn Piatz at the Universtiy of Portland sent me the
following helpful message:
ctr
>>>
Caleb,
There is a problem with printing or e-mailing from Lexis-Nexis through
the
proxy rewrite and Innovative is aware of it. I talked with one of their help desk assistants and she said Innovative's software engineers are working on this. Carolyn
>>> ctucker@xxxxxxxxxx 06/20/02 10:43AM >>> Hello illustrious group members, We're getting an error with the WAM proxy rewrite method when we try to email or "print/save" (from print/save options) any article on Lexis-Nexis Academic Universe. "We are unable to process your request at this time. Please wait a few minutes and try again. We apologize for any inconvenience." Waiting a few minutes and trying again does nothing, except of course it displays the error message again. The problem only occurs when we use the proxy-rewrite method to connect to Lexis-Nexis Academic Universe (*.lexis-nexis.com in our WAM forward table), and does not occur when we connect directly from on campus. I haven't tried to configure a browser from off campus yet. I peeked at the source code for the forms for the "print/save" and email services, and it doesn't look like the form gets processed by a domain other than what's already in our WAM table. I added a few extra lines - *.lexisnexis.com and *.cispubs.com just to be sure. I suspect (and I hope I'm wrong) that the problem has to do with the "_PRIORREFERER" hidden button that indicates that our own site is the referrer and not lexis-nexis.com. <INPUT TYPE="hidden" NAME="_PRIORREFERER" VALUE="http://0-web.lexis-nexis.com.library.ggu.edu:80/universe/document?_m=796b6f9d285f19fec7faf06661569e2e&_docnum=1&wchp=dGLbVlb-lSlzV&_md5=4162fffdd6a7eafa84cc5afe5b232c29"> Sue Dowling mentions below a solution for Lexis-Nexis Academic Universe, which I tried, but found that the problem was consistent across different browsers (IE 5, Netscape 4.0,6.2) and regardless of 'security levels' in IE 5. >>> s.dowling@xxxxxxxxxx 06/06/02 07:17PM >>> Connecting to LexisNexis using IE 5 or 6 needs the privacy settings in the browser set to low. Our forward table entry for LN is *.lexisnexis.com.au and the URL is http://0-www.lexisnexis.com.au.prospero.murdoch.edu.au/cui/uni-login/default .htm?login.asp?uni=murdoch <<< For fun, I checked the EZProxy listserv archives, but came up with nothing on this particular problem. Is anyone else having this experience? Has anyone found a solution? We just noticed it this week, but it could have been happening all the time with proxy-by-rewrite (3 weeks?). Thanks - Caleb T-R Golden Gate University |