RE: Millennium Cataloging "freezing"

[Mary Harris <m@xxxxxxxxxx>]

Huh! III falling down on the helpdesk....

At 09:56 AM 5/16/02 -0500, you wrote:
>We are not yet using MilCat, but we had a call ticket open regarding a 
>similar problem in MilAcq for a year.  That problem was expected to be 
>fixed in Release 2001, Update A. Our ticket was closed without any
>notification on March 08, 2002.  I have asked the person who reported
>it to me whether she could confirm this fix, but have had no feedback
>from her.  Our ticket is c523022, "Keying MilAcq records."  I have sent 
>another message to our reporting member asking her to verify whether or 
>not this is still happening in MilAcq.
>
>-----Original Message-----
>From: Wing, Robert [mailto:robert.wing@xxxxxxxxxx]
>Sent: Wednesday, May 15, 2002 8:15 PM
>To: 'innopac@xxxxxxxxxx'
>Subject: Millennium Cataloging "freezing"
>
>
>We have just started using Millennium Cataloging, but I don't think our
>inexperience is the cause of our problem.
>What we are trying to do is withdraw items (change the item status to "w")
>and then suppress the bib record (change bcode3 to "n") in the "Quick Edit"
>function of MilCat, but after several records (4-10), Millennium seems to
>"freeze."
>Here is our procedure:
>We scan the barcode of an item, change the status to "w," click "OK," then
>click on the "Edit" button, change the bcode3 to "n," then click "OK," then
>click the close button, answer "yes" when asked to save changes, then click
>the close button to get out of the record completely, then answer "yes" to
>save changes.
>We then repeat this procedure by scanning in the barcode of the next item.
>This seems to work for about 4-10 items/bibs in a row, then when we attempt
>to scan the barcode of the next item to work on, the barcode will not scan.
>The barcode scanner will beep (sometimes), but no number gets entered in the
>box and trying to type in the numbers using the keyboard does not work
>either. (yes, the cursor is in the blank box)
>We found that if we change to another MilCat function such as "Delete Items"
>and then go back to "Quick Edit" we can do another 4-10 items/bibs before it
>locks-up again. Likewise, if we close Millennium or reboot the PC, we can do
>another 4-10 items/bibs before it locks-up again.
>I tried to experiment by only editing the item status and MilCat did not
>freeze. However, when I only edited bcode3, MilCat would freeze after 4-10
>records, so it seems like editing that field is the cause.
>There does not appear to be any problem with the barcodes or barcode reader.
>The barcodes are being read just fine using other PCs or barcode readers or
>when telnetting or in MilCirc, and the scanners read the barcodes in other
>functions like telnet, MilCirc, etc. The freezing also happens when we enter
>all the barcode numbers manually as well.
>We have reloaded the Millennium Client, but this did not help.
>This happens on all three PCs that we use in technical services, so I don't
>think it is a PC problem either.
>I have opened a call with the help desk, but have not received any response
>yet.
>Has anyone else experienced anything like this before, or do you have any
>suggestions?
>Thanks,
>Bob
>
>Robert Wing
>Librarian
>San Jose City College
>2100 Moorpark Avenue
>San Jose, CA 95128-2799
>Phone: 408-298-2181, ext. 3945
>Fax: 408-293-4728
>E-mail: robert.wing@xxxxxxxxxx
>
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>This message was distributed through the Innovative Users Group INNOPAC list
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>
-----
Mary L. Harris
Head, Library Processing Division
W.A.C. Bennett Library
Simon Fraser University
Burnaby, B.C.
CANADA V5A-1S6

ph.: (604) 291-3184
fax: (604) 268-6579
email: m_harris@xxxxxxxxxx