RE: Phantom Records (fwd)

["Borchardt, Conie L." <CLBORCHARDT@xxxxxxxxxx>]

Hi Ginger & Linda,

Can you clarify something for me?  Is the routing you refer to concerning
patron hold requests in Circ or in another module of the system?

thanks!

Conie

-----Original Message-----
From: Linda Pitts [mailto:lmpitts@xxxxxxxxxx]
Sent: Monday, February 25, 2002 5:58 PM
To: vbrusca@xxxxxxxxxx
Cc: innopac@xxxxxxxxxx
Subject: Phantom Records (fwd)


Ginger,

We had some similar problems with phantom routing fields in the
character-based system.  Nothing we did locally to try to fix them worked.
We had to open a help call to get III to fix the specific records where
the problems occurred.

--Linda


---------- Forwarded message ----------
Date: Thu, 21 Feb 2002 16:12:34 -0800
From: vbrusca@xxxxxxxxxx
Reply-To: innopac@xxxxxxxxxx
To: innopac@xxxxxxxxxx
Subject: Phantom Records

I have two somewhat related problems with Milly (my not so affectionate
name for Millennium because she just seems cranky at times.)

1.  I enter a patron on a routing and then exit the record.  When
I go back in, the name does not appear on the routing.  BUT
it does appear on the patron list as an item the patron is routed
AND if you print out the routing it is there.

2.  I want to delete a record for which there is no discernible
routing.   But when I try to delete it Milly tells me that it can't
be deleted because there is a routing for it.  I patiently go
through and "delete" the nonexistent routing by highlighting
each available routing space, but Milly is still absolutely
positive that this record has routing attached  and stubbornly
refuses to let me delete it.

Have any of you run into either (or both) of these problems and
figured out what, if anything, can be done to fix them?

Thanks!

          Ginger
Ginger Brusca
Librarian
Morgan, Lewis & Bockius
213.612.2544


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