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I have had three patrons (all staff) tell me that all of their holds just
disappeared from their records. Two of the staff couldn't tell me the names
of any of the items they had on hold so I couldn't really do much
troubleshooting.
The third knew most of her titles, but they did not show on her record. Her
name did not show up on either the bib or item record as a hold. The funny
thing was that when you looked at her record, the Holds tab showed she had
18 holds, but when you clicked on the tab, there were no holds showing. Her
holds did show back up on her record the next day, but the holds for the
other two staff members never showed up again.
Has any other library had this problem?
Jan Sapp
Carrollton Public Library
972-466-3591
jan.sapp@xxxxxxxxxx
My Tuesday schedule is 11am to 9pm.
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